Shipping policy

Shipping Policy


Last Updated: June 2026


Thank you for choosing Aromas De Santiago.


We are committed to ensuring your premium cigars arrive safely and in excellent condition.


Order Processing


Orders are typically processed within 1–5 business days after payment has been received and verified.


Orders are not processed or shipped on weekends or holidays.


Shipping Carriers


We ship through trusted carriers including:


  • USPS
  • UPS
  • FedEx


Carrier availability may vary depending on destination and shipping method selected at checkout.


Shipping Times


Estimated delivery times are provided at checkout and may vary based on location, weather conditions, carrier delays, and other circumstances beyond our control.


Delivery estimates are not guaranteed.


Order Tracking


Once your order has been shipped, you will receive a tracking number via email.


Customers are responsible for monitoring tracking updates and ensuring someone of legal age is available to receive the package if required.


Age Verification


Aromas De Santiago sells tobacco products exclusively to adults of legal smoking age.


Additional age verification may be required before shipment or delivery. Orders that fail age verification may be canceled.


Shipping Restrictions


We only ship to locations where the sale and delivery of premium cigars are legally permitted.


Customers are responsible for understanding and complying with local laws regarding tobacco purchases.


Lost or Damaged Shipments


If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.


Please email:


info@aromasdesantiago.com


and include:


  • Your order number
  • Photos of damaged items (if applicable)
  • A description of the issue


Incorrect Shipping Information


Customers are responsible for providing accurate shipping information.


Aromas De Santiago is not responsible for delays, losses, or additional shipping charges resulting from incorrect addresses provided during checkout.


Contact Us


For shipping questions, please contact:


info@aromasdesantiago.com